SHIPPING INFORMATION

Online orders placed with Poetry Stores will be delivered by RAM Express Courier (www.ram.co.za

Even the smallest item from Poetry Stores will be delivered to your door, so please provide us with a physical address that is normally occupied during office hours.  Please note that RAM Couriers will only deliver to a physical address, and no P.O. Box number/addresses. RAM Express Courier requires that each and every delivery be signed and endorsed, as proof of delivery. 

View RAM Courier terms and conditions and tracking information: www.ram.co.za

 

How long does delivery take?

Standard (FREE) delivery takes up to 5 working days. In the unlikely event that delivery takes longer than 5 working days, you will be notified.

Delivery times on sale/ promotional items can take up to 7 working days.

An expedited shipping option is available at a flat rate of R75. This ensures that your parcel reaches you in 2- 3 working days.

 

Where can I find information about my order?

If you would like to determine the status of your order, you can do so through one of the following channels:

  1. Track your order using your unique order number and email in the "track my order" feature on our website
  2. Email Poetry Stores via [email protected]
  3. Call our friendly online agents on +27 (21) 555 0841

 

RETURNS

If you wish to return something that you purchased online at www.poetrystores.co.za because you are not content with what you've purchased, you can do so in one of two ways:

Return the selected item to your nearest physical Poetry store, together with your printed invoice as proof of payment.

Send the selected item back to our online shop, together with your invoice, and you will be refunded with the appropriate amount. Please note that in this eventuality, the cost of couriering the product back to our online shop is covered by the purchaser. The address details are as follows:

Cape Union Mart Distribution Centre

Unit 4A Phumelela Business Park

Montague Drive 

Montague Gardens

 

Damaged or incorrect orders

If you wish to return something that you purchased online at www.poetrystores.co.za because the item you received is either damaged, or not what you ordered, you can do so in one of two ways:

Return the selected item to your nearest physical Poetry store, together with your invoice.

Email [email protected] and request Poetry collect the purchase in question. We will send RAM to collect the damaged/ incorrect product, at the company’s own cost, and resend you the faultless/ correct product in return.

Further questions

If you have any further questions or queries regarding our shipping or return's policy, please email [email protected]